1. General Provisions

1.1. These Rules of Purchase, together with the documents specified in these Rules, are intended to provide information about UAB “Kapių valdymo sprendimai” (the “Seller”) and to set out the terms and conditions of sale of Goods and Services (“Goods and Services”) and services (“Services”) in the online store (“Buyer”) for persons purchasing Goods and Services sold in the online store (“Rules”).
1.2. These Rules apply to the conclusion of any agreements between the Seller and the Buyer for the sale of Goods and Services (“Agreement”). Before placing an order for any Goods and Services in the online store, please read these Rules carefully and make sure that you have properly understood them. Please note that before completing the order, the Buyer must agree to these Rules and the Privacy Policy, and if they refuse to do so, the completion of the order and the ordering of the Goods and Services or the Service is impossible.
1.3. We also inform you that these Rules may be amended in accordance with the procedure set out in Part 5. Each time the Goods and Services are ordered, we recommend that the Buyer review the Rules to ensure that he/she fully understands the terms and conditions under which the order will be made in a particular case. These Rules were last updated on 4 December 2024.
1.4. These Rules and any Agreements between the Seller and the Buyer are concluded only in the national language.

2. Information about the Seller

2.1. These Rules apply to the purchase of Goods and Services at https://www.cemety.lv. The Seller is UAB “Kapių valdymo sprendimai”, a Lithuanian company duly registered and operating in the Republic of Lithuania, legal entity code 304241197, address: Eigulių g. 8, LT-44136 Kaunas. Data about the Seller is collected and stored in the Register of Legal Entities, the registry manager is the State Enterprise Centre of Registers. The Seller’s VAT payer code is LT100011812216.

2.2. More information about the Seller is provided in the section „About CEMETY“.
2.3. The Seller’s contact information is provided in the section „Contacts“.

3. Processing of personal data

3.1. Pardavėjas Pirkėjo asmens duomenis tvarko vadovaudamasis Privatumo politika. Atsižvelgiant į tai, kad Privacy Policy nurodomos svarbios Taisyklių nuostatos, rekomenduojama, kad Pirkėjas atidžiai jas perskaitytų ir būtų įsitikinęs, kad visos Privatumo politikos nuostatos jam yra suprantamos ir priimtinos.

4. Conclusion of a Purchase and Sale Agreement

4.1. The Buyers may purchase Goods and Services in the Online Store:

natural persons, from 14 (fourteen) years of age;
legal entities.

4.2. By approving these Rules, a person confirms that he has the right to purchase Goods and Services in the Online Store.
4.3. The procedure for ordering Goods and Services established by the Seller provides the Buyer with the opportunity to check and correct errors before placing the final order. It is recommended that the Buyer carefully read and check the order being placed at each stage of placing the order.
4.4. The Agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer, having formed the Goods and Services basket in the online store, indicated the Buyer's name, surname (in Latin letters) and delivery address, exact postal code, having chosen a payment method and having familiarized himself with these Rules, clicks the "Order" button and pays for the order. If the order is not paid for, the agreement is considered not concluded. The Seller has the right to contact the Buyer by phone number or e-mail specified in the order on the basis of the concluded agreement or to resolve any ambiguities arising regarding the performance of the agreement.
4.5. After the Buyer places and pays for the order or chooses the specified payment method, an e-mail is sent to him confirming receipt of the order.
4.6. After preparing the order, the Seller sends the Buyer an e-mail and/or a short SMS message informing that the Goods and Services have been sent to the Buyer or the Services have been provided.
4.7. Each Agreement (order) concluded between the Buyer and the Seller is registered and stored in the online store database.
4.8. By concluding the Agreement, the Buyer agrees that an electronic VAT invoice for the order with purchase data will be sent to the email address specified during the purchase. The invoice is sent by email on working days no later than 6 (six) working days from the moment the Buyer collects the Goods and Services. It should be noted that the VAT invoice is issued on the date of collection/acceptance of the Goods and Services (depending on which delivery method for the Goods and Services was chosen and which of the Seller's suppliers supplies the Goods and Services in a particular case).
4.9. In exceptional cases, if the Seller is unable to sell the Goods, for example, due to the Goods and Services being out of stock, or the Goods being no longer for sale, the Seller will inform the Buyer by e-mail or other means (by call and/or SMS) and offer the Buyer a possible solution to the problem (e.g. refund, additional time for delivery of the Goods, delivery of a similar Goods and Services, etc.). If the Buyer does not agree with any of the Seller’s offers, the execution of the order for the Goods and Services is terminated and, if the Buyer has already paid for the Goods, the Seller will refund the amounts paid immediately, but no later than within 14 (fourteen) calendar days.

5. Right to change the rules

5.1. The Seller has the right to change these Rules. Each time the Goods and Services are ordered, for the purposes of concluding the Agreement between the Seller and the Buyer, the version of the Rules in force at that time shall apply. For orders placed and not completed before the new Rules come into force, the version of the Rules that was in force at the time of the Buyer's order and that was sent to the Buyer together with the order confirmation shall apply.
5.2. Each time the Rules are changed, the Seller will inform the Buyer and notify him of this, indicating that the Rules have been changed and the date of their change will be provided in clause 1.4 of these Rules.

6. Return of Goods and Services, Withdrawal from the Agreement

6.1. The Buyer has the right, without specifying a reason, to withdraw from the agreement and return the received (withdrawn) Goods and Services, gifts - within the period specified in clause 7.2 of these Rules. This provision means that the Buyer, during the aforementioned period, having changed his mind or for other reasons deciding to refuse the Goods and Services and (or) Gifts, has the right to notify the Seller orally or in writing about his desire to withdraw from the agreement and return the Goods and Services with gifts to the Seller and to recover the money paid. The costs of returning the Goods and Services and Gifts must be covered by the Buyer.
6.2. The Buyer's right to withdraw from the agreement and return the Goods and Services with gifts applies only to natural persons and arises from the date of conclusion of the Agreement, as defined in part 5 of the Rules. The Buyer has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the Goods and Services to him, to return the Goods to the Seller and to recover the money paid for them. In individual cases specified by the Seller, high-quality Goods and Services may be returned within a longer period (such information is provided, for example, in the terms/rules of the published offer, in the rules of the loyalty program).
6.3. The Buyer, wishing to return the Goods and Services and withdraw from the Contract, must contact the Seller orally or send the Seller a completed free-form application, which would set out the decision to withdraw from the Contract. Upon receipt of the Buyer's notification, the Seller shall immediately send a confirmation of receipt of the notification.
6.4. The Goods and Services shall be returned to the registration address of UAB "Kapių valdymo sprendimai".
6.5. The Buyer shall immediately and in any case not later than within 14 (fourteen) days from the date of notification to the Seller of his decision to return the Goods and Services (or withdraw from the contract) or shall transfer the Goods and Services to the Seller or to a person authorized by the Seller to accept the Goods and Services. If the Buyer has sent the Goods and Services within 14 (fourteen) days from the date of notification to the Seller of his decision to return the Goods and Services (or withdraw from the contract), it shall be deemed that the Buyer has sent the Goods and Services within the specified return period for the Goods and Services.
6.6. If the Buyer withdraws from the contract and returns the Goods and Services, all money paid for the Goods or, in the circumstances specified in clause 7.8., part of it, including delivery costs, shall be refunded. After receiving the Goods and Services and assessing their quality, the Seller shall refund all or part of the money for the Goods and Services no later than 14 (fourteen) days from the date of receipt of proof of dispatch of the Goods and Services to the Seller or the date of return of the Goods and Services.
6.7. When returning, it is necessary to provide a VAT invoice (its number), or a cash register receipt, or another document confirming the purchase-sale of the Goods and Services from the Seller (e.g. a payment card account statement) and the order number.
6.8. If the Buyer returns the Goods and Services due to defects in the quality of the Goods and Services, the Seller undertakes to fully refund the price paid for the defective Goods to the Buyer and to reimburse the costs of delivery and return. If only part of the Goods and Services is returned, the delivery costs shall be refunded only if the remaining Goods of the same order, when purchased only them, would have been charged a lower rate than the rate applied when purchasing the Goods and Services together with the returned Goods and only to the extent equal to the difference in the aforementioned rates. If a method of returning the Goods and Services other than that offered by the Seller was chosen, which resulted in disproportionate or higher costs, the Seller shall not be obliged to cover the costs of returning such Goods and Services.
6.9. As a rule, the Money shall be refunded using the same payment instrument that the Buyer used to complete the transaction.
6.10. The Seller shall have the right not to refund the amounts paid by the Buyer or part thereof until the Goods have been returned or until the Buyer provides proof that the Goods and Services have been sent.
6.11. In the event that the Goods and Services were delivered to the Buyer after the withdrawal from the Agreement:

The Buyer must immediately return the Goods and Services to the Seller;
except for cases related to defective Goods, as provided for in clause 7.11, the Buyer will be responsible for covering the costs of returning the Goods and Services to the Seller;
The Buyer has the obligation to properly store the Goods and Services until their return to the Seller;
The price of the Goods and Services and delivery costs are compensated to the Buyer in accordance with clause 7.7.

6.12. The Buyer will in all cases have the rights arising from the sale of defective Goods and Services, which are provided for by the legal acts of the Republic of Lithuania.

7. Delivery and fulfillment

7.1. Contact time after ordering/purchasing the Product or Service: 24 hours
7.2. Contact method after purchasing the service: e-mail or phone call, or other contact method specified by you.
7.3 The exact time of execution of the Service is agreed upon after purchasing the service by contacting you.
7.4. The exact time and method of delivery of the Goods are agreed upon after purchasing the service by contacting you.

8. Payment

8.1. The Buyer can pay for the Goods and Services in our e-shop in a newer and safer way – KLIX. This is a payment method created by Citadele Bank, which ensures the security of your data and money. KLIX offers the opportunity to pay by card, directly from a bank account and pay in installments upon receiving a loan offer.8.2. KLIX payment methods

9. Quality of the Goods and Services

9.1. The Seller guarantees the quality of the Goods and Services (statutory quality guarantee). The Seller provides a quality guarantee valid for a certain period of time for different types of Goods and Services, the specific term and other conditions of which are indicated in the documents submitted with the Goods. The warranty obligations of the manufacturer of the Goods and Services are valid only if the operating conditions of the Goods and Services are not violated. Before using the Goods, the Buyer must carefully read the operating instructions for the Goods and Services, if any.
9.2. Defects in the Goods and Services are eliminated, and poor-quality Goods and Services are replaced and returned in accordance with the procedure established in these Rules and taking into account the requirements of applicable legal acts of the Republic of Lithuania.
9.3. The Buyer who wishes to file a complaint regarding poor-quality or incomplete set of Goods and Services can do so at the Goods and Services Return Department of the UAB “Kapių valdymo sprendimai” store or by e-mail info@cemety.lt.9.4. When filing a complaint, the Buyer must provide the VAT invoice (its number) for the purchase of the Goods and Services or a cash register receipt, or another document confirming the purchase-sale of the Goods from the Seller (e.g., a payment card account statement) and indicate the following information:

Order number of the Goods and Services;
identify the signs of a defect, malfunction or missing part of the Goods and Services;
provide other evidence, for example, a photo of the Goods and Services, a photo of the defective place (if it is mechanical damage and it is possible to photograph it), a photo of the packaging of the Goods and Services, etc.

9.5. When submitting a complaint, the Buyer must indicate how he wishes the claim to be resolved:

by the Seller eliminating the defects of the Goods and Services free of charge within a reasonable period of time, if the defects can be eliminated;
by replacing the Goods with an analogous Goods of suitable quality;
by reducing the purchase price accordingly, if it is impossible to repair or replace the Goods and Services or if this would cause the Seller to incur disproportionate costs, taking into account all circumstances, including the value of the Goods and Services if the Goods did not have defects, the significance of the defects (non-conformity) of the Goods and Services;
by returning the paid price of the Goods and Services and terminating the Agreement, if it is impossible to repair or replace the Goods and Services or if this would cause the Seller to incur disproportionate costs, taking into account all circumstances, including the value of the Goods and Services if the Goods did not have defects, the significance of the defects (non-conformity).

9.6. After examining the claim, a response regarding the decision made and the intended actions to be taken shall be provided within 14 (fourteen) days from the date of receipt of the Buyer's application.9.7. For warranty service issues, the Buyer may also call 8 612 08926 (press 2 when calling) or ask questions by e-mail at info@cemety.lt.

10. Other provisions

10.1. Any Agreement concluded between the Seller and the Buyer shall be subject to these Rules together with the documents expressly specified therein. Any deviations from these Rules shall be valid only if they are formalized in a written document.
10.2. The Buyer, in accordance with the legislation of the Republic of Lithuania, has certain rights related to Goods of inadequate quality. No provision of these Rules shall be interpreted as restricting or limiting the exercise of such rights.
10.3. The Seller has the right to assign its rights and obligations under the Agreement to a third party or parties, however, such assignment of rights and obligations shall have no effect on the Buyer's rights and the Seller's obligations under these Rules. In the event of such assignment, the Seller shall inform the Buyer by providing information about the assignment in the online store.
10.4. The Buyer shall not have the right to assign or transfer all or part of the rights and obligations arising from these Rules to a third person or persons without the written consent of the Seller.
10.5. If any provision of these Rules is declared illegal, invalid or unenforceable by a court, the other provisions of these Rules shall remain in full force and effect. Any provision of these Rules declared illegal, invalid or unenforceable only in part or to a certain extent shall remain in force to the extent to which it was not declared illegal, invalid or unenforceable.
10.6. These Rules and the relations between the parties under these Rules (including issues of conclusion, validity, invalidity, implementation and termination of the Agreement) shall be governed by the laws of the Republic of Lithuania and shall be interpreted in accordance with the laws of the Republic of Lithuania.
10.7. Any dispute, disagreement or claim arising from or related to these Rules, their violation, termination or validity shall be finally resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
10.8. The Buyer may submit requests or complaints regarding the Goods and Services purchased in the Seller's online store to the electronic consumer dispute resolution platform ec.europa.eu/odr/.
10.9. Consumer disputes shall be resolved out of court by the State Consumer Rights Protection Service, registered office at Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt.